Shipping policy
Shipping policy
Where we ship
We ship worldwide from Lisbon, Portugal.
Processing time
Made-to-order items (ABC Object, ABC Object Mini, ABC Golf Ball Marker) are produced individually after your order is placed. Production takes 3–5 business days before the object is dispatched.
Ready-to-ship items (ABC Kit, ABC Desk) are dispatched within 1–2 business days.
Shipping rates and delivery times
Rates are calculated at checkout based on your destination. Delivery estimates below include production time.
| Destination | Rate | Estimated delivery |
|---|---|---|
| Portugal | €5 | 5–10 business days |
| European Union | €15 | 7–14 business days |
| United Kingdom | €22 | 7–14 business days |
| United States, Canada | €55 | 10–20 business days |
| Australia, Japan | €45 | 10–20 business days |
| Rest of world | €50 | 14–25 business days |
All delivery times are estimates and are not guaranteed. Delays caused by carriers, customs processing, or events outside our control are not included in these estimates.
Tracking
Every order ships with tracking. You will receive a tracking number by email once your order is dispatched.
Customs duties and import taxes
Orders shipped outside the European Union may be subject to import duties, taxes, and customs handling fees charged by the destination country. These charges are not included in the price of your order or in the shipping cost, and are the responsibility of the recipient.
Customs authorities determine these charges. We have no control over them and cannot predict their amount. Please check with your local customs office if you would like to know more before ordering.
Refusal to pay customs charges may result in the parcel being returned or destroyed. We cannot refund orders in these circumstances.
Incorrect addresses
Please check your shipping address carefully before completing your order. We are not responsible for parcels delivered to an address entered incorrectly. If an order is returned to us because of an incorrect address, we can re-ship it at your expense.
Lost or damaged parcels
If your tracking shows no movement for 10 business days, or if your order arrives damaged, contact us at hello@chew-on-this-art.com. Please include photographs of the damage and the outer packaging.
We will open a claim with the carrier and replace or refund your order once the claim is resolved.
Questions